Legal Documents & Policies
Important information about our services, your rights, and responsibilities when using PrintShed24.
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Personalised Goods Terms
Important Production GuidelinesAll customised and personalised products created by PrintShed24 are subject to these specific terms. By placing an order for personalised goods, you agree to comply with these requirements.
Non-Returnable Items
- All personalised goods are made-to-order
- Cannot be returned or exchanged unless defective
- No refunds for approved artwork/proofs
- Size/color changes after approval not permitted
Production Requirements
- Minimum order quantity may apply
- Production begins after final approval
- Lead times: 3-10 business days
- Rush orders: 50% surcharge applies
Important Notice
Once production begins on personalised items, orders cannot be cancelled or modified. Please review all artwork and details carefully before approval.
Artwork Upload Rules
Technical SpecificationsTo ensure the highest quality printing results, all artwork files must meet our technical specifications. Files not meeting these requirements may require rework at additional cost.
File Requirements
- Accepted Formats: AI, EPS, PDF, JPG, PNG, SVG
- Resolution: Minimum 300 DPI
- Color Mode: CMYK recommended
- Maximum Size: 50MB per file
- Bleed Area: 3mm for full-bleed designs
Common Issues
- Low-resolution images will appear pixelated
- RGB colors may shift during CMYK conversion
- Fonts must be outlined or embedded
- Transparent backgrounds may not print correctly
- Vector files preferred for best quality
Need Help?
If you're unsure about your artwork files, contact our design team at design@printshed24.com before uploading. We offer file preparation services starting from £25.
Copyright & Ownership Rules
Your Rights ProtectedWe respect intellectual property rights and require that all submitted artwork complies with copyright laws. You retain ownership of your original designs while we handle production.
Customer Ownership
- You retain 100% ownership of original artwork
- We do not claim rights to your designs
- Files stored securely for order fulfillment
- Automatic deletion after 2 years of inactivity
Copyright Compliance
- Must own or license all artwork elements
- No trademark or copyright infringement
- Proper attribution for licensed elements
- Respect third-party intellectual property
Legal Responsibilities
By submitting artwork, you certify that you have the legal right to use all included elements. We reserve the right to refuse any order containing potentially infringing material and may require proof of ownership or licensing.
Artwork Approval Responsibility
Customer Verification RequiredThe final responsibility for artwork approval lies with the customer. Once approved, production begins and changes cannot be made without additional charges.
Approval Checklist
- Spelling and grammar checked
- All text elements correct
- Colors match expectations
- Layout and positioning correct
- Bleed areas properly set
- Fonts display correctly
Approval Timeline
- Digital proofs provided within 24-48 hours
- 7 days to review and approve
- Automatic approval after 7 days
- Rush approval: 24-hour turnaround
- Multiple revisions may delay production
Final Responsibility
Once you approve the artwork proof, you accept full responsibility for any errors, including spelling mistakes, incorrect colors, or layout issues. Production will proceed based on the approved proof.
Customer Indemnity Clause
Legal ProtectionThis indemnity clause outlines your responsibility to protect PrintShed24 from legal claims arising from your use of our services or submitted content.
Indemnification Agreement
You agree to indemnify, defend, and hold harmless PrintShed24, its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising from:
- Intellectual Property Infringement: Any claim that your artwork infringes copyrights, trademarks, or other proprietary rights
- Defamatory Content: Any claim that your content is defamatory, libelous, or violates privacy rights
- Illegal Content: Any claim arising from illegal, offensive, or inappropriate material
- Breach of Agreement: Any claim resulting from your breach of these terms and conditions
- Third-Party Claims: Any claim by third parties related to your use of our services
Important Legal Notice
This indemnity clause remains in effect even after your relationship with PrintShed24 ends. We reserve the right to assume exclusive defense and control of any matter subject to indemnification by you, at your expense.
Privacy Policy
At PrintShed24, we are committed to protecting your privacy and personal information in compliance with UK and international data protection regulations.
Data We Collect
- • Name & Contact Information
- • Order & Payment Details
- • Uploaded Artwork Files
- • Communication History
How We Protect Data
- • AES-256 Encryption
- • Secure SSL/TLS Connections
- • Regular Security Audits
- • PCI-DSS Compliant Payments
Your Rights
Under GDPR, you have the right to access, correct, delete, or restrict processing of your personal data. Contact privacy@printshed24.com to exercise these rights.
Terms and Condition
Binding AgreementThese terms govern your use of PrintShed24 services. By placing an order, you agree to be bound by these terms and conditions.
- Full payment required before production
- Personalised items non-refundable once approved
- Standard returns: 14 days, unused condition
- Price matches available on request
- Standard delivery: 3-10 business days
- Production begins after artwork approval
- Express service: 50% surcharge, 1-3 days
- Carrier delays not our liability
- Color variations may occur (screen vs print)
- Free reprints for quality defects
- Claims must be reported within 7 days
- Digital proofs available upon request
General Provisions
- We reserve right to refuse inappropriate orders
- Terms updated periodically (check for changes)
- Governing law: England and Wales
- Contact: legal@printshed24.com for disputes
Questions About Our Policies?
Our legal team is available to clarify any aspect of our policies or terms. Contact us for transparent communication about your rights and responsibilities.
Ready to Create Something Amazing?
Start your custom printing journey with PrintShed24 today. Upload your design or browse our products.
Need help? Call us: +44 20 7123 4567